Datacentrix is looking for a certified First Line Support Engineers with MCSE certification to be based based full time at our Midrand offices. The First Line Support Engineer will be responsible for the efficient Level Agreements and contribution toward positive first call resolution rates and overall Service Level concept of an SLA and OLA Responsibilities: The First Line Support Engineer is responsible for the capturing that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate
directed by Network & Operations team. To provide first level support on Dial-up (RAS), VPN and 3G. To ensure Ensure backups are running correctly. To provide first-level Network support. To attend to the IT infrastructure needed. Server and PLC System Support To provide first-level support for all commercial and production on all relevant servers and devices To provide first-level support for the telecommunications system backed up PLC Networks and Profibus To provide first-level Network support. To assist in Systems Network
Engineer for a 3 - 6 months fixed term contract. As first point of contact for all IT support queries, this Technology) advantageous 2 - 5 years experience in a first and second line technical support role Strong problem
Engineer for a 3 - 6 months fixed term contract. As first point of contact for all IT support queries, this Technology) advantageous 2 - 5 years experience in a first and second line technical support role Strong problem
Influence
with Influence Collaboration (Relating) Customer First Execution Innovation (Perspective) Personal Mastery
network cabinet installations.
Assisting with first tier support when in the office.
Good trouble
/>KPAs:
hardware. Providing support to users and being the first point of contact for error reporting. Monitor networks servers and operating systems is required for solid first level support (MCSE/MCITP qualification a major
and Tester to join their team. The team require a first contact person who should ensure the smooth and necessary assistance, professionalism and expertise. A first contact person should show a willingness to persevere