JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
Reference: CEN000566-MVW-1 Provides technical support to users. Does operation, planning and maintenance of telecommunication and computer hardware, software, server, and network system infrastructure to ensure maximum access and utilization of resources. REQUIRED MINIMUM EDUCATION / QUALIFICATIONS
Reporting of such issues when required Responsible for admin on all IT Projects Daily user hardware and software Administration of IT Processes Including Managing new users Assist with control of assets, existing and new Requisitions equipment/Software Printer consumables rotation and stock control Stock control of all IT Assets Comply with and people skills, will be working with staff Good admin skills Able to work standby R8K (Neg)
and daily assistance of all IT related issues Assisting the Senior LAN Admin, System Admins, IT Managers solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
software under warranty or maintenance contract Assist Site Dedicated and Field Technicians Where required Communicates Costs to Admin for Billing Release the repaired device to the requestor on admin approval. Escalate
the Network. NOC/VoiP Engineers are required to assist clients telephonically and via a ticketing system •Ensure all departmental deadlines are met and assist fellow staff to enable them to meet their deadlines information to Service desk or call out agent when assisting with errors on site •Maintain existing Asterisk issues and escalating to Team leader timeously •Assisting with creating solution description sections and •Ticket management, Time Management and Individual Admin Management •Tickets are to be updated daily with
delivery of working software.