existing base of dealers, as well as product/technical training for new Lutron dealers.
Job
Objectives:
* Solid grasp of all technical requirement in the Lutron product line
*
Efficient management of RMA processes
* Technical and design assistance to dealers on Lutron projects
* Min of 3 years in a technical support role
* Strong IP networking skills
Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing clients' technical support department, drive exceptional customer service, and enhance their support processes years) in a technical support leadership role within the ISP industry. Strong technical background with Team Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and performance, motivation and job satisfaction. Customer Support Excellence: Maintain a customer-centric approach
years) in a technical support leadership role within the ISP industry.
looking for a 3rd line Support Engineer with at least 3-4 years experience, to support our clients remotely very technical, and you will have the many opportunities to get involved in not just technical support />
3rd Line Technical Support Engineer (JB4435) Newlands, Cape Town (Hybrid Role) Market Related Duration: skilled 3rd Line Support Engineer to join their team. As a 3rd Line Technical Support Engineer, you will will be responsible for providing advanced technical support to their clients across various regions including at least 3 years of experience in third level support role and have great knowledge of cloud platforms Requirements: 3 years of experience in a technical support role. Proficiency in Microsoft Windows (7
Position: Provide high quality application and systems support Understand the nature and business impact of requests the required analyses Provide second line support for technical and functional solutions Qualifications Experience At least 3-5 years in an application support environment and on Oracle Database Experience working multiple operational instances Knowledge on PL/SQL Technical Competencies Hands-on experience with some of high quality operational and technical application and systems support to customers and internal business
play a key role in providing expert guidance and support to our clients in optimizing and securing their
a challenging position that requires a strong technical background, excellent problem-solving skills,
to communicate effectively with both technical and non-technical stakeholders.
Responsibilities
technical discussions and presentations with clients and internal teams
Provide technical guidance
Position: Provide high quality application and systems support Understand the nature and business impact of requests the required analyses Provide second line support for technical and functional solutions Qualifications Experience At least 3-5 years in an application support environment and on Oracle Database Experience working multiple operational instances Knowledge on PL/SQL Technical Competencies Hands-on experience with some of high quality operational and technical application and systems support to customers and internal business
and responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment in client offices, and follow-up with support as required. Install, maintain and troubleshoot
To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand Key TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide