and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
changes to the access and core fibre routes on the metro and backbone network within budget and timelines company targets. Plan and design of new access, metro and core duct and fiber routes, spurs, and PoP sites
and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
SQL database. Utilize frameworks such as Ruby on Rails (most NB), React Native. Provide company based tech databases (Required) Experience working with Ruby on Rails, React and React Native, or similar frameworks.
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
at all levels, including reservations, fares, ticketing, re-issues, refunds for all routing complexities understanding of country emulation and local partner ticketing abilities. Fulfil a generalist role within the charged at time of ticketing including invoicing and referral bookings. No tickets to be on the un-invoiced un-invoiced ticket list. Ability to benchmark accurately, as per client requirements. Ability to document
Products and Service.
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution administration tools Support ticket tracking tool – in progress tickets Configuration Management document
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking
throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor service levels and functional ownership of all tickets logged from cradle to grave once escalated to a report on this weekly/ monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour. The target is 70% of tickets to be FCR. Ticket Ownership Responsible for delivering a within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical and