This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
schedule content on media players. Conduct courtesy calls to customers. Matric Non negotiable - Min 5 years'
company has partnerships with Vodacom, Airtel and MTN allowing users to subscribe for premium features process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
company has partnerships with Vodacom, Airtel and MTN allowing users to subscribe for premium features process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
daily system maintenance tasks to ensure system, agents and endpoints are compliant.
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and Release Management. Ensure OEM 3rd level support calls are logged and resolved as per OEM resolution, as