Reference: HC003402-Retla-1 Purpose To lead the Data Centre Infrastructure and Cloud Computing Solutions team with full end-to-end solutions, including Data Centre Infrastructure design and build, Private, Public Sizwe governance model. Experience Required: Data Centre's Infrastructure and Hyperconverged technologies
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud
network
core network Strong knowledge in 4G core network, call processing technologies and network architecture
E-mail Nokuthula on nokuthulag e-Merge.co.za or call her for a chat on 011 463 3633 to discuss this and