Key Responsibilities:
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments that IT needs are met. REQUIREMENTS Grade 12 or NQF level 4 National Certificate in Information Technology
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments that IT needs are met. REQUIREMENTS Grade 12 or NQF level 4 National Certificate in Information Technology
of cloud configuration/s
QUALIFICATIONS and EXPERIENCE:
their qualifications (degrees/ diplomas) for an in-service training in the various occupations mentioned below: with at least four subjects passed with a minimum level 4 or symbol D – 50%) South African Citizen Youth Ms Office) Strong administration skills Client Service orientation Ability to work in and as part of a
Solutions team towards achieving commercial, solution, service and strategic objectives to ensure increased profits support, all tied up with a customer enhanced service level agreement designed to suit our customers business needs. Support and assist inter Portfolio, Sales, Service Delivery, OEM and Partnership teams while in compliance skills required. Education: Grade 12 or equivalent NQF level 7 qualification IT related degree (or equivalent Minimum Requirements: Minimum 5 years management experience on a senior level with the specific knowledge
Deliver operational reports by complying to service level agreements Reduce risk by ensuring accuracy policies and take corrective action according to level of control Communicate dependencies to project team utilize services like containers, serverless computing, microservices, and managed cloud services. Establishing certifications, and participation in industry events and communities. Technical Knowledge Deep understanding of cloud private, and hybrid clouds, as well as various cloud services and technologies. Ability to design and implement
Technical Knowledge
Deliver operational reports by complying to service level agreements Reduce risk by ensuring accuracy policies and take corrective action according to level of control Communicate dependencies to project team utilize services like containers, serverless computing, microservices, and managed cloud services. Establishing certifications, and participation in industry events and communities. Technical Knowledge Deep understanding of cloud private, and hybrid clouds, as well as various cloud services and technologies. Ability to design and implement