As the IT Service Management Administrator, you will be responsible for providing the general support support, administration, and maintenance of our Company's new ITSM software and associated applications. Will a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to align with
the IT industry is looking for a IT Service Management Administrator to join their dynamic team. Description a deep understanding of ITIL and experience in service delivery, incident, and problem management, change continuous service improvement. Responsibilities: Administer and maintain the ITSM service desk platform platform FreshService Customize the ITSM tool to align with organizational processes. Configure workflows workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs). Implement
a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement.
Responsibi
and maintain the ITSM service desk platform FreshService
Ltd for a IOT Services Administrator, based in Woodmead, reporting to the Team Lead: Service Delivery. Job decisions within the responsibilities of the Nashua Service Operating Centre. Data analyst responsibilities requirements, activities, and design. The IOT Services Administrator develops analysis and reporting capabilities control plans to identify improvements. Oversee IOT Services and total responsibility of the Nashua ProAct Action and coordinate second line support communication from Nashua Service Desk Define and manage System
opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues knowledge base articles to aid the teams and customers alike and providing email and telephone based client base, resolving a wide range of technical customer issues and escalating support requests where necessary necessary to ensure that queries are resolved in line with agreed SLAs. You are the last port of call
Third Line IT Engineer (JB4481) Rosebank, Johannesburg Market-Related Duration: Permanent Our client MSP, is looking for a skilled and competent Third Line IT Engineer to join their busy team. You'll be responsible infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address
“Third Line IT Engineer (JB4481) Rosebank, Johannesburg Market-Related Duration: Permanent Our client MSP, is looking for a skilled and competent Third Line IT Engineer to join their busy team. You’ll be responsible infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
As the IT Service Management Administrator, you will be responsible for providing the general support support, administration, and maintenance of our Company's new ITSM software and associated applications. Will a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to align with
in ICT is looking for a Junior Communications 1st Line Support to join their team Description Requirements: Key Performance Indicators: Provide 1st Line Support. Customer interaction. Knowledge of telecommunications of fibre and data infrastructure Understanding customer requirements Workstation setup. Update internal systems with all work carried out. Update call administrators on progress. Submit paperwork for month end