financial company seeks an experienced IT Support Specialist for a contract role based in Cape Town. Provide 1st-line standby/support for product environments Respond (2nd-line) to and resolve support tickets in the the Platform Engineering support queue. Identify recurring issues, and root causes and implement preventative preventative measures Create processes and support mechanisms for API Consumers Security management Identify the stability and responsiveness of the platform Support the constant business and technology change through
year
debugging of software applications- Provide technical support and guidance to clients Required Skills and Qualifications:-
Salesforce Administration
- Desktop and Hardware Support
- Network Administration
- QMS
- Supporting standard end user applications
- Supporting printers and print services
- Cloud Service Support
- Ability to perform basic repairs on laptops
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning Provide internal technical support and occasional client-facing support as well. Minimum Requirements: hardware and software • Supporting standard end user applications • Supporting printers and print services services (i.e. DNS, SMTP, DHCP, etc.) • Cloud Service Support • Ability to perform basic repairs on laptops, Office 2010 - 2016, 365 • Mac OS • Remote Desktop Support • Networking diagnostics • Wired and Wireless Networking
and software
Onsite Support Technician to join their branch in Sandton, Johannesburg. JOB DESCRIPTION: To support ESSN products to existing and potential clients. To support SLAs to existing and potential clients. MAIN DUTIES RESPONSIBILITIES: Provide telephone, face to face and online support to the client Client liaison and communication
Providing 2nd line application support for internal Tracker customers. Keep track of issues raised and RESPONSIBILITES: Will be part of a dynamic Application Support team of self-motivated individuals. Ensure that Application Support scope to the Development Support Team when needed per the “Development Support Ticket follow-ups on tickets escalated to the ‘Development Support Team” until resolution SQL query writing for incident knowledge and expertise with other Application Support Analysts & Service Desk Team to enhance the
candidate will be required to provide IT support
Provide support in Hardware and Software i.e installing
ICT Support Engineer will report to the ICT Support Manager.
KEY
hardware and software