This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
adaptability to different personality types 1 year call centre experience in the igaming sector .
businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication specific experience in: o AML (essential) and Banking audit experience o Experience with audit software Respect, Accountability, Client-driven, People-centred) and strong Ethics; • Ability to work under pressure experience as an Audit Manager. Must have AML and banking experience. Office based role. Offices are very
Business Analyst with one of their Investment Banking client within their Compliance Technolofgy Team Permanent role within one of our leading investment banking companies
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
and specific queries, by providing a consistent standard of service and compliance and to troubleshoot unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Intermediate Systems Administrator: 1 Year FTC: Banking The successful System Administrator will be expected administrate the Voice-of-the-Client tools for the Banking Client: Cemantica (Client journey mapping) and scalability, and sustainability in line with the Banks Business Strategy. Essential Qualifications : NQF future system enhancements. Ensure compliance with standards. Guide and perform daily operational work requirements appropriately to resolution. Ensure that all standards are observed, and procedures are documented and
Description Senior Business Analyst: Banking: 1 Year Fixed Term Contract Must have IIBA Endorsed Qualification delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies, and practices
Develop and maintain integration architecture, standards, and best practices.