exp
communication to team members to ensure App Support tickets are answered in timeously, and efficient manner ensure fast turnaround time on ticket resolution. Oversee the tickets to completion. Conduct scrum meeting ensure efficient handling of application support tickets. We prioritise customer satisfaction, addressing
qualification. Recognised Trade Test or Blasting Ticket. Computer Literacy (MS Office Suite). Minimum of
contact for user incidents and requests Managing tickets via ITSM platform Provide IT support to all users
qualification. Recognised Trade Test or Blasting Ticket. Computer Literacy (MS Office Suite). Minimum of
environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and
other related faults Acknowledge support request ticket(s) and accurately record, update and document progress issues and changes are recorded through the ticketing system Provide hands on escalation support for optimally without repetitive faults Maintain average ticket resolution of 48 hours, meeting, or exceeding SLA's
a CA qualification - already qualified with a verified SAICA number Must have at least 5 years' experience