client is a leader in their industry, dedicated to providing cutting-edge solutions and services. They offer governance and best practices, and the ability to provide training and guidance to end-users and IT staff. The Teams, OneDrive, Teams, and other M365 services; Provide advanced troubleshooting and resolution of complex accounts, licenses, and permissions within the M365 Admin Center; Configure and maintain M365 security and configurations, procedures, and policies; Provide training and guidance to end-users and other IT staff
client is a leader in their industry, dedicated to providing cutting-edge solutions and services. They offer governance and best practices, and the ability to provide support to end-users and IT staff. The ideal candidate Teams, OneDrive, Teams, and other M365 services; Provide advanced troubleshooting and resolution of complex accounts, licenses, and permissions within the M365 Admin Center; Configure and maintain M365 security and configurations, procedures, and policies; Provide training and guidance to end-users and other IT staff
Kempton Park Job purpose Service Desk Technician providing first-line support to Client Sites using Remote created and is being assigned to a technician. Provide the Status of the Ticket to the Client where requested Communicates Costs to Admin for Billing Release the repaired device to the requestor on admin approval. Escalate Education: High School (matric) (Preferred) Experience: IT Service Desk Technician: 2 years (Preferred)
purpose
Experience:
comprehensive documentation.
technical related modules. Analyse, specify and provide input into application enhancements. Communicate managers. Prepare, review and provide input into Manuals. Prepare, review and provide input into Reports. Conduct review and provide support on troubleshooting program errors. Prepare, review and provide input into requirements. System Training Provide input into training material and training methods Provide knowledeg transfer/training transfer/training on the processes and transactions on project related deliverables Oversee all technical
system, train team members, troubleshoot issues, and communicate with the system service provider. Additionally any system upgrades or changes. Training: Develop and deliver training programs for employees on the ERP ERP system. Create training materials and documentation to support user learning. Troubleshooting: Diagnose and resolve issues related to the ERP system. Provide technical support to end-users and address any any system-related queries. Service Provider Correspondence: Act as the primary point of contact with the
their workload effectively. Technical Support Provide first-level support for customer concerns and issues their machines to prove the software capabilities Provide engineering support of our incoming tickets, including to 25% of the time Training, Demonstrations & Documentation Facilitate training courses for our customers: customers: onsite, at our in-house training facility, and remotely Provide technical sales support demonstration steps Desired Education and Skills Ability to provide step-by-step technical help, both written and verbal
our business is repeat business. ENVIRONMENT: PROVIDE oversight of all requests, incidents & problems and N. You will require suitable work experience with Training & Facilitation skills, Advanced Excel appropriately to internal and external customers. Train, coach and mentor Service Desk staff including career Departments) training material for Support staff. As needed, schedule employee's times and provide backup support Interact with internal and external customers. Provide data and reporting of trends to the team and others
minimum relevant experience in Business Analyst/software marketing/product management experience