are answered in timeously, and efficient manner. Assist the team in resolving complaints and escalations end users and management. Administer customer service duties such as quality analysis on call and ensure to obtain any assistance required. Ensure correct entries are inserted into the IT Service Management Tool feedback and technical observations. Admin and technical assistance for ADHOC Infrastructure Projects Constructively Constructively participate as a member of the wider IT Department. Undertake any other tasks or once-off projects
fill a position within their R&D Development Department - the primary objective being design development
external stakeholders. Integrates the team and department processes and procedures effectively with companywide
customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms, tools understanding of customer service methodologies and best practices for a service organization focusing on Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative
recommendations to enhance the current process Directly assist in producing the product roadmap Participate in product development, product manager, support/services, partners, and clients Technical Recommendations
years in an operational environment (financial services/manufacturing) Desirable Requirements Master's
with CSS, HTML, JavaScript Experience in micro services is highly advantageous Experience in cloud computing
with CSS, HTML, JavaScript Experience in micro services is highly advantageous Experience in cloud computing