of tech support. BET Software DBN is on the lookout for a game-changing Application Support Team Lead chance to shine. As the maestro of the Application Support Analysts, your role will be to navigate the digital Application Support Team Provide daily direction and communication to team members to ensure App Support tickets Tool 4Me Technical Support and Escalations Provide hands on day-to-day technical support for team members weekly, and monthly reporting on IT Application Support statistics. Customer Centricity Feedback to customer
product lifecycle: strategy, roadmap, backlog, and support, ensuring technical excellence, reliability, and deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required. Managing communication with stakeholders in conjunction with the support/post deployment process. Maintains technical understanding ideas and challenges the status quo, takes risk, supports change, and encourages innovation. Searches for
specifications and manuals. Technical Support: Provide support to sales, manufacturing, suppliers, and
expectation Provide technical, functional and operation support for existing software applications Testing: Construct assigned Must be able to provide guidance and support to junior developers to ensure that project deliverables lead Contributes towards improving development/ support process Focus on evaluating and analyzing flaws/
definition, testing, training, implementation, and support of functional requirements. The Project Manager interaction with product development, product manager, support/services, partners, and clients Technical Recommendations from the team lead Contributes towards improving support processes. Focus on evaluating and analyzing flaws
expectation Provide technical, functional and operation support for existing software applications Testing: Construct assigned Must be able to provide guidance and support to junior developers to ensure that project deliverables lead Contributes towards improving development/ support process Focus on evaluating and analyzing flaws/
controls focused on the impact the specialist support team has on delivery of ensuring the business achieves technologies. Demonstrate strong understanding of supporting technologies such as remote and virtual desktop
utilize all available Tools. Create, maintain, and support a range of training resources to allow all staff