and globally wired management consulting firm specialising in all major industries. We deliver sustainable Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means TRUTH in the 'Xitsonga' that enable Africa's development. The Engagement Manager leads the day-to-day planning, execution and delivery delivery of client projects whilst managing scope, quality, schedules and budgets, as well as guiding results. Overall, the Engagement Manager is responsible for managing clients' expectations of projects
IT Project Manager based in Umhlanga. We are looking for an enthusiastic IT Project Manager who will be methodologies such as Scrum, Kanban, Sprint. The Project Manager will work closely with Business IT in the definition requirements. The Project Manager will identify requirements via industry standard analysis techniques functional decomposition analysis. The Project Manager will ensure the development team is equipped to as efficiently as possible. Report to: Product Manager The Virtual Agent About the Company: The Virtual
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
W hat You'll Do: Technical Outputs: Technical Management Responsible for each phase of the product or support, monitoring and decommissioning as required. Managing issues with appropriate urgency which includes as general group product and system knowledge. Manage the DevOps capabilities products lifecycle: strategy and understanding the needs of all customers and managing their expectation. Facilitates an understanding competitor analysis and market research to identify areas of opportunity and risk. Aligns with other teams
working relationships with internal IT and business management to understand firm and technology goals and requirements multiple divisions/business units. Financial Management Management, maintain and utilize applicable platforms for the team for approval by line management Drive cost management and savings initiatives to reduce technologies such as remote and virtual desktop management, VoIP, storage, backup, database, Active Directory performance standards and meeting service levels; manage resources. Leadership skills; ability to lead and
technologies and trends in the software development industry. Mentor junior developers and provide technical
complaints and escalations from end users and management. Administer customer service duties such as quality correct entries are inserted into the IT Service Management Tool 4Me Technical Support and Escalations Provide support statistics, ensuring efficient knowledge management. We communicate openly with customers, providing infrastructure remote support. Scrum Master/Project Management Training and Certification (advantageous). Market
development software and at least one Learning Management System Visual design skills (Dreamweaver, Photoshop facing role would be preferred. Previous project management experience would be an advantage but not essential
want to make a difference. Reports to: Product Manager The Virtual Agent About the Company: The Virtual and/or Systems Review technical deliverables and manage quality in order to ensure that what has been built