communicator. Able to communicate technical information to Non-technical people. Level of Authority Strong technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations
are answered in timeously, and efficient manner. Assist the team in resolving complaints and escalations stakeholders or 3rd party vendors to obtain any assistance required. Ensure correct entries are inserted and technical observations. Admin and technical assistance for ADHOC Infrastructure Projects Constructively
recommendations to enhance the current process Directly assist in producing the product roadmap Participate in or IT diploma, degree or equivalent Formal or Informal Business Analysis Training, Project Management
create visually compelling concepts that inspire, inform, and captivate consumers. If you're ready to make
create visually compelling concepts that inspire, inform, and captivate consumers. If you're ready to make
Qualifications: BSc (Computer Science or Information Systems)/ BCom (Information Systems)/A National Diploma in
Qualifications: BSc (Computer Science or Information Systems)/ BCom (Information Systems)/A National Diploma in
relevant Client personnel to ensure accuracy of information. Business Evaluate current training materials
and systematic review of relevant facts and information. Resourceful and improving Generates innovative