From tracking performance metrics to keeping our customer experience at its zenith, you'll be at the forefront from end users and management. Administer customer service duties such as quality analysis on call and Ensure correct entries are inserted into the IT Service Management Tool 4Me Technical Support and Escalations software and hardware used. Point of contact for customer complaints or escalations. Building on KMDB and Application Support statistics. Customer Centricity Feedback to customer on status of all unresolved escalated
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and Contact needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies methodologies and best practices for a service organization focusing on Contact Centre's and Contact Center key metrics Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the
Responsibilities: Client - Work with the Client Representative to ensure that modules meet client needs and
relationships with clients across all levels Delivers customer-centric solutions Demonstrates change management years in an operational environment (financial services/manufacturing) Desirable Requirements Master's
electronic hardware/firmware projects according to customer & client requirements. Research & Development: support to sales, manufacturing, suppliers, and customers. Education: Bachelor's degree in Electronic Engineering
team and organisation. Customer orientation - responsible for creating a customer-oriented attitude within identifying and understanding the needs of all customers and managing their expectation. Facilitates an
product development, product manager, support/services, partners, and clients Technical Recommendations a team The ability to think big picture with a customer centric approach Scrum master. Qualifications
with CSS, HTML, JavaScript Experience in micro services is highly advantageous Experience in cloud computing
with CSS, HTML, JavaScript Experience in micro services is highly advantageous Experience in cloud computing