JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
logs, and verifying completion of scheduled jobs Assist with installing / cloning new and existing PCs support (and escalate issues that are not 1st level) Assist with fault finding and troubleshooting Liaise and
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
Junior IT Systems Administrator RESPONSIBILITIES: Install, configure and provide technical support for Active directory 2019), Point of sale (EasyPos), Accounting software server (Sage Evolution), Biometrics internet WIFI links and other processes; Set up accounts and workstations for new staff members; Troubleshoot Administer and maintain the Office 365 accounts for all staff email accounts hosted with Microsoft; Keep up to
environment Collaborating with stakeholders Mentoring Junior Developers Etc. 3 years of experience with PHP
fixes.
your expertise to provide proactive technical assistance and support, contributing to a culture of excellence upgrades. User Management: Set up and manage user accounts and profiles. Maintain and update technical documentation
first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining