JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality
represent the current and future state processes. ○ Recommend improvements and assist in implementing changes lifecycle, from initiation to implementation. ○ Assist in project planning, estimation, and tracking. and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements
tools, languages, and frameworks. Experience with state management libraries and integrating RESTful APIs
sharing across the team Training and development: assist in the training and development of other staff that accurately reflect the current and future state of the network infrastructure Monitoring tools: the network systems you manage Ownership and accountability: you demonstrate a strong sense of ownership tasks and responsibilities. This includes being accountable for the outcomes of your actions, solving problems
your expertise to provide proactive technical assistance and support, contributing to a culture of excellence upgrades. User Management: Set up and manage user accounts and profiles. Maintain and update technical documentation