JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
logs, and verifying completion of scheduled jobs Assist with installing / cloning new and existing PCs support (and escalate issues that are not 1st level) Assist with fault finding and troubleshooting Liaise and smartphones English literacy Good health Valid Driver's License for driving in South Africa as well as
data is accurately captured and documentation Assisting team where there is a breakdown to ensure fibre Certified Fibre Optics Technician or equivalent Valid driver's license EXPERIENCE: 5 years Fibre Optic splicing
first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
data is accurately captured and documentation Assisting team where there is a breakdown to ensure fibre Certified Fibre Optics Technician or equivalent Valid driver's license Experience: 5 years Fibre Optic splicing
small projects under the supervision and with the assistance of mid-Level tech or Team Leader Escalate to CompTIA Linux / LPIC 1 MCSA – Office 365 Valid driver's license Key Performance Areas Technology Skills