Ensure that all support queries are logged and attend to system queries according to agreed timelines
inspections. Mobilising resources within minimum time to attend to detected/ report fibre optics faults,and ensuring
management of client's technology hardware while attending to escalations and producing reporting on the
SLAs, OLAs and underpinning contracts, including attendance at change advisory board (CAB) meetings if appropriate
completed projects Support current solutions o Attend to user queries, incidents and requests as per
transport is required Able to work after hours Able to attend meetings at client premises Able to travel locally
transport is required Able to work after hours Able to attend meetings at client premises Able to travel locally