engine support
Identify opportunities to improve efficiency. Provide expertise in assessing the gap between the current initiatives that will improve business results. Provide value-added practice improvements, initiatives customers to ensure systems provided meet the long-term business strategies. o provide project level analysis with developers to implement the requirements, provide necessary guidance to testers during QA process modifications, enhancement and implementations. Provide advice to prevent and reduce financial wastage
solutions and business requirements o Interpret and provide input to translate complex business requirements peer review of team change requests submissions o Provide input to deployment plans based on designs Testing agreed SLA's o Provide input and guidance for development and technical support teams o Provide functional IT stakeholders o Provide system input to design of user training material o Provide operational support support to the business area o Provide knowledge transfer and support to team members o Collaborate with
solutions and business requirements o Interpret and provide input to translate complex business requirements peer review of team change requests submissions o Provide input to deployment plans based on designs Testing agreed SLA's o Provide input and guidance for development and technical support teams o Provide functional IT stakeholders o Provide system input to design of user training material o Provide operational support support to the business area o Provide knowledge transfer and support to team members o Collaborate with
Procedures and ensure that these are always adhered to. Provide excellent customer service by developing and maintaining and treating everyone with courtesy and care. Provide 1st line user support to customers for tickets suite of technologies to provide world-class service to fulfil this role. Provide 1st line product support broad range of service requests for support by providing information to fulfil requests or enable resolution ability to gather the necessary requirements to provide to other departments that meet the customers' expectations
smooth operation of digital infrastructure. From providing technical support to troubleshooting hardware team productive. Role & Responsibilities: Provide technical support to users, diagnosing and resolving (preferred but not required); Proven experience in providing technical support in a professional environment;
smooth operation of digital infrastructure. From providing technical support to troubleshooting hardware team productive. Role & Responsibilities: Provide technical support to users, diagnosing and resolving (preferred but not required); Proven experience in providing technical support in a professional environment;
driver’s license required (company transport will be provided during office hours) Preferably resides in the Cellphone will be provided Office Hours: 08h00 – 17h00 Monday to Friday Please provide an indication of
logging calls and following up with service providers and regions. This will include routing of tickets proactive intervention including routine tests Providing technical leadership, training and support to reports Participating in departmental projects Providing support where required Matric essential, tertiary
articles to aid the teams and customers alike and providing email and telephone based technical support to Support Consultant ideally from a Managed Service Provider background. You will assist in developing the passion for IT and providing outstanding customer service is essential. Providing 3rd line technical solving problems within strict SLA timeframes Provide on-site support for customers as and when required