verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
Full-Time
Energy, Oil and Gas
IT and Internet
Life Insurance OR Life Risk Industries or Funeral or Disability Industries Matric certificate/ Grade 12 Life Insurance OR Life Risk Industries or Funeral or Disability Industries Be prepared to personally travel
stand-ups Ability and willingness to coach and give training to fellow colleagues and users when required Understanding