Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
functional and technical requirements. Training and Support: Provide training and support to end-users, ensuring
requirements.
functional and technical requirements. Training and Support: Provide training and support to end-users, ensuring
technical material Collaborate with development & training teams The post Technical Content Writer appeared
alerting routines. Knowledge of policies, procedures, training, and compliance requirements. Remote support experience opportunities in IT systems and service delivery. Conduct training sessions to maximize system utilization. Maintain
process improvement initiatives. Complete own training successfully as per an agreed personal development
process improvement initiatives. Complete own training successfully as per an agreed personal development