previous IT Service Desk experience Excellent data capture and typing skills Must be able to use all Microsoft Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources for effective, detailed and accurate request capturing Accountable to confirm customers' information
various parties, driving results, verification and capturing of information into the Service Desk Application description Ensure detailed and accurate solution is captured into the call when resolving the call Responsible resolution Responsible for ensuring that all details captured into call management system are accurate, error
manual data intervention, avoiding unnecessary data capture and/or work effort duplication, etc. Map customers'
manual data intervention, avoiding unnecessary data capture and/or work effort duplication, etc. The focus
Prepare weekend reports to ensure all data is captured accurately Create detailed monthly reports identifying