We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
software development.The Ideal Candidate · Previous start-up experience is required. · Excellent communication Impeccable organization skills. Strong people skills. Start-up mindset and flexibility – we are looking for
software development.The Ideal Candidate · Previous start-up experience is required. · Excellent communication Impeccable organization skills. Strong people skills. Start-up mindset and flexibility – we are looking for
software development.The Ideal Candidate · Previous start-up experience is required. · Excellent communication Impeccable organization skills. Strong people skills. Start-up mindset and flexibility – we are looking for
Manual testing for Solumed Web, but I would like to start with automated testing for Solumed Web as well with testing for Solumed Kiosk, but I would like to start with automated testing for Solumed Web as well with Manual testing for AutoComms, but I would like to start with automated testing for Solumed Web as well with
allowance Type: Permanent CV deadline date: 17 May 2024 Start date: ASAP Requirements Grade 12 (SW) Development
an indication of expected salary and available start date Applications close on 24 May, if you don’t