We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
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be expected to create prototypes, develop user-centred software, and advise on technical specifications Solving Conflict management and resolution High EQ Matric, with a degree in Computer Science/ Engineering/
safe environment where problems can be raised without fear of blame, retribution, or being judged, with problem solving. Facilitate getting the work done without coercion, assigning, or dictating the work. Facilitate
safe environment where problems can be raised without fear of blame, retribution, or being judged, with solving.
simplifying complex data insights for audiences without a technical background A bachelor's degree in Computer
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
SAP Banking Services Configurations Must have: Matric Relevant IT Qualifications At least 6 years hands
Windows - Docker - Angular - Postgress and DB/2 - Matric - Java Developer diploma/certificate
with: Firewalls Networks Cloud security. Must have: Matric BCom Informatics Degree or relevant IT Degree Between