NCM001678-NDK-1 OVERALL PURPOSE OF THE POSITION Providing administrative support to the aftersales & site services
Intermediate Systems Administrator: 1 Year FTC: Banking The successful System Administrator will be expected expected to administrate the Voice-of-the-Client tools for the Banking Client: Cemantica (Client journey mapping) accurate. Technical Skills Set: Administrative procedures and systems administrative procedures and systems.
Systems Administrator: 1 Year FTC: Banking
The successful System Administrator will be be expected to administrate the Voice-of-the-Client tools for the Banking Client: Cemantica Set:
Management Team, Merchants Department, Impacted Call Centre Agents.
various parties, driving results, verification and capturing of information into the Service Desk Application description Ensure detailed and accurate solution is captured into the call when resolving the call Responsible resolution Responsible for ensuring that all details captured into call management system are accurate, error
documentation related to technology installation administration and maintenance. Respond to monitoring alerts key stakeholders in the various channels and administrative teams. Develop work routines in line with operational Technology Specialist – Windows Server and System Centre Windows server environment including: VMWARE, Hyper-V
assessments and assist with managed Security Operations Centre tasks
have) Exposure to / knowledge of how trades are captured/booked and how they feed through the clearing
Internal Operations Team, Management and Tenants, capturing Performance Trends against the KPIs.
Internal Operations Team, Management and Tenants, capturing Performance Trends against the KPIs. Prepare timely