various parties, driving results, verification and capturing of information into the Service Desk Application description Ensure detailed and accurate solution is captured into the call when resolving the call Responsible resolution Responsible for ensuring that all details captured into call management system are accurate, error
feasibility. Technical Test Case creation. Clear defect capturing. Defect workflow adherence. Managing and communicating
Writing test cases, Test Execution, and Defect capture. Planning and effort estimation for test case execution