actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
in a clear and understandable manner. Customer Focus : A customer-centric approach is vital. The sales services offered. Client Relationship Management: And Customer Visits: Build and maintain strong relationships addressing concerns, and providing excellent customer service. Regular communication is essential to effective communication skills for collaboration and customer interaction. Problem-Solving: Strong analytical certifications 3-5 years' experience Previous experience in Customer Service, Technical Support beneficial Hands on
Develop and implement innovative solutions that meet customer requirements. Design, develop, troubleshoot, and combining this with visits to existing satisfied customers. To liaise closely with project managers and operational Qualities Excellent communication skills Excellent customer service Sales flair Target driven. Confident Self-starter
Develop and implement innovative solutions that meet customer requirements. Design, develop, troubleshoot, and combining this with visits to existing satisfied customers. To liaise closely with project managers and operational Qualities Excellent communication skills Excellent customer service Sales flair Target driven. Confident Self-starter
minimum requirements. Passionate about excellent customer service delivery. Self-managed. Excellent organising
and visiting clients. Responsibilities Support Customer Infrastructure MS Server Support Office 365 Support
clients, addressing their needs, and managing customer expectations. Technical Expertise : In-depth technical
delivery managers to meet end-user demands, solve customer problems, and drive client satisfaction. The service accountability for service delivery performance, meeting customer expectations, and driving future demand
delivery managers to meet end-user demands, solve customer problems, and drive client satisfaction. The service accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing