dynamic team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes effective scheduling and use of resources and service management tools, in order to meet all contractual graphical data. Experience of diagnosing network and service issues, following them through to resolution. Required workload. Keen to be involved in a wide variety of IP services Excellent problem solving and negotiation skills
Sales teams Updating and maintaining the various Service Level Agreement (SLA) templates as used by the brands, brand recognition, value proposition and service scope. Ensuring continual market coverage and awareness
cycle(SDLC) Role relevant related technologies Service orientated Architecture (SOA) IT Solutions Architecture cycle(SDLC) Role relevant related technologies Service orientated Architecture (SOA) IT Solutions Architecture