Apps support team, you will be responsible for investigating, resolving and escalating incoming customer to provide a solution using your knowledge, investigative and problem solving support skills To keep customers To interrogate and analyse log files to aid investigation To query SQL databases To work with our Development
requirements and manage development backlog Review and investigate feasibility of new products Follow documentation competent to assist clients. Technical Assistance Investigate returned/faulty devices to find root-cause, identify
all analytics, reporting and data needs. Will investigate large data related postpaid invoicing, collections
and technical teams to translate requirements. Investigate and adopt new technologies. Requirements: 2-5
improvement and risk • Plan and perform special investigations based on customer requirements • Technical Data presented to client Special Investigations: • Special investigations planned and performed based on
threats. Implement effective reporting and investigation processes for IT Security risks and incidents governance practices. Proactively monitor, identify, investigate, and resolve technical incidents and problems
threats. Implement effective reporting and investigation processes for IT Security risks and incidents governance practices. Proactively monitor, identify, investigate, and resolve technical incidents and problems
portfolio Claims Data and correlation modelling for investigation process Optimisation of processes impacting
material and equipment. Investigate and test vendors and competitors' products. Investigate customers of data
Manager) Problem Manager - Spearhead Problem investigations workshops, root cause analysis. Report and