application. Provide support to customers via Live Chat and Emails Guide customers through the site and/or mobile the various services and products offered Drive brand loyalty through a personalised customer experience welcome new customers and explains promotions and requirements of on-boarding process to customers Liaises departments (e.g. trading; finance) to ensure customer queries are resolved Easily navigate through multiple structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client client consultations
Improve customer experience through product support in product design and
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape client facing role that ensures a seamless IT Service Management, helping business growth and creating accounts from IT Service delivery perspective. IT Service Management and Delivery - Lead Service delivery Reviews
solution with the customer. Design communication diagrams and solutions based on customer requirements Level Level 1, 2 and 3 technical support for customers and partners IP network project implementation and delivery product knowledge and skills to partners and customers Independent E2E project delivery Basic knowledge / Conditions: Onsite delivery maintenance at customer's place
dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales’ (new bank customers or new products for existing customers) through a seamless, efficient direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is fintech industry, preferably with a focus on digital customer onboarding.
for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager efficient and effective delivery of services within a Data Centre environment. The position involves overseeing operations, managing service delivery teams, and maintaining a high level of customer satisfaction. This This includes overseeing service level agreements (SLA's), coordinating with internal and external teams teams, ensuring a seamless customer experience. The role involves leadership, strategic planning and continuous
Reference: PE010838-Tabz-1 The Facilities Services Coordinator will be responsible for oversight and operations of facility services. This includes the coordination of the Facilities Service Desk, vendor relationships relationships, reporting on Service Level Agreement (SLA) performance, and supporting the overall efficiency efficiency and safety of the workplace. The Facilities Services Coordinator will work closely with various departments needs of the organisation and drive an approach of service excellence within the team. Requirements: Relevant
Our client is a leading international Internet Service Provider that offers amazing career opportunities HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools