sessions and train and upskill with fellow team members
Education and Training:
effectively with internal and external customers. Train, coach, and mentor Service Desk staff, supporting Oversee staff activities and acquire or create training materials for the support team from other departments
analysis
Word, Power Point and Visio Ability to learn from training and on-the-job coaching This role supports to Management) IRM standards, processes, tools and training Analyse deficiencies / gaps in the current IT
Content creation software and attend relevant training Personal skills/attributes: Graphic design skills per exam Social and corporate functions Personal training session (Mon, Wed, Fri)
Point and Visio
degree of computer literacy
alerting routines. Knowledge of policies, procedures, training, and compliance requirements. Remote support experience opportunities in IT systems and service delivery. Conduct training sessions to maximize system utilization. Maintain opportunities in IT systems and service delivery. Conduct training sessions to maximize system utilization. Maintain alerting routines. Knowledge of policies, procedures, training, and compliance requirements. Remote support experience
specific units.
Promote and support end-user training efforts in preparation for go live.
Ensure feedback is provided by the Training team and People Partners that all training has been completed.
support and execute the change through appropriate training and engagement.
Manage and coordinate Go-live