Exciting opportunity for individual with relevant degree and 5 years experience in leading BI teams, and experience in AI and Machine Learning technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established organization in KZN. MUST HAVE: B Degre
Intelligence Executive to join our dynamic debt collections contact center. The BI Executive will play a
Reporting directly to the CIO, you'll orchestrate integrating advanced AI capabilities into the business intelligence framework, driving operational optimisation and data-driven decision-making.
Your role presents a unique opportunity for professional growth, demanding a multifaceted sk
& forward-thinking Business Intelligence Executive is sought by a Durban-based Financial Services
business requirements and agreed deadlines. Support: Assist IT and IS support personnel in resolving technical Project Management: Ensure efficient planning, executing, controlling, and closing of projects to achieve
requirements and agreed deadlines.
frequent search queries and developing FAQ
Assist with keyword research
Apply best practice
increase website audience
Research, design, execute, analyse and report back on all overall digital
Provide the unit structure for the application
Assist the public relations development team in the development
(SEO) capabilities, research and tracking
Assist digital marketing team to understand effectiveness
functionality
Assist with frequently asked questions (FAQ)
Assist members with access problems
for maintaining acceptable levels of ICT Risk, executing and overseeing implementation projects to continuously
and compliance initiatives, and provide
assistance to other business projects where capacity and
scheduling, monitoring progress, intervention and
assistance, alleviating deadlocks, feedback to stakeholders
p>
Assist in creation of true and accurate system change controls requests
for execution by the
a highly skilled Data Analyst/Scientist to help assist in the development of new AI offerings, monitoring Business Strategies into actionable goals and execute relevant BI projects / BI initiatives aligned to
decisions are based on accurate information and to assist in the performance tracing of specified measures effective operational dashboards for delivery to executives. Information Needs Analysis & Reporting: