operations of BTS security activities. Ensure adherence to SLAs in terms of BTS Security operations and
Identify situations necessitating escalation and adhere to proper escalation protocols. Ensure prompt closure notes on issue resolution back to the helpdesk. Adhere to established guidelines and procedures. Maintain Maintain cleanliness and organization in work areas. Adhere to appropriate customer-facing attire standards
of civil structures at all times. Ensure vendors adhere to SLAs in terms of maintenance, operating and
effective operation of the generators. Ensure vendor adherence to SLAs in terms of maintenance, operating and
implement solutions (new and existing) as well as adherence to agile software development process. Monitor software development life cycle and protocols adhered to. IT Degree/Diploma A relevant Post Grad qualification
operations of the generators at all timesEnsure vendors adhere to Service Level Agreements in terms of the maintenance
terms of BTS Security related mattersEnsure vendors adhere to Service Level Agreements in terms of BTS Security
(Excel)
Ensuring commercial conditions are adhered too
Be able to read and decipher technical
configuration and highlight GAPS. Identify user process adherence issues. Identify risk areas related to user system
analytical approach to problem solving