FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service Outbound calls to customers to provide feedback on queries Educational Qualifications: Matric A / N an an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
across the call centre, contributing significantly to our overall success. Operational Call Centre experience years of operational management experience in a Call Centre environment.
Skills
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
assist in projects, MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new the SAP tables. Position Requirements Completed Matric or equivalent accredited by SAQA. Relevant IT Degree
g>Qualifications Required: