Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Matric A / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
Full documentation and handover to maintenance / call centre and accepting handover from presales for engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking configuration and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider
•Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric
support Centre, in terms of monitoring inbound calls from participants with regards to the client platform; Centre provide quality customer service on every call; · Responding to queries received via email in a resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
support Centre, in terms of monitoring inbound calls from participants with regards to the client platform; Centre provide quality customer service on every call; · Responding to queries received via email in a resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Skills and