Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation administration and Hardware Technical training. Management of Hardware Service Products and Solutions. Management
customers on a daily basis to ensure satisfactory service Take customers through the problem-solving process information Product Implementation and Training Conduct training on products to clients either onsite, manuals for technical training or product scope of work documents Attend training sessions and conferences
for meetings and events. Such as Auditorium and Training 7-War Room for Presentation, Broadcasting, Video Recordings. Provide End-user training on AV equipment usage. Management of AV service requests and incident and issue resolution. Reporting service escalations to Ubuntu Service Desk for any issues that cannot
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Programming of Crestron and Extron required Being on stand-by when required Completing training when not attending to a client Be willing to assist
support • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time • Resolving client's Service Level Agreement Mean-Time-To-Repair time • Understanding each client's Service Level Agreement Agreement contract and adhering to the required service • Scheduling and completing preventative maintenance resolve issues • Doing installations when no Field Service work is required • Programming of Crestron and • Being on stand-by when required • Completing training when not attending to a client • Be willing to
outcomes. To become a trusted technical advisor and training resource as well as a technical resource for all the development plan back to the vendor
Training and up-skilling of partners
Development resources of partner
Training on vendor sales tools
Training on vendor processes and systems
of partners
Involving partners in vendor training and events
Ensure operational excellence critical to sales e.g., RMAs & deliveries
specifications, user guides, and training materials. Training and Support: Provide training and support to end-users 6. Creation of comprehensive documentation and training materials. - Strong communication and documentation Provision of training and support to end-users and stakeholders. - Experience providing training and support
specifications, user guides, and training materials. Training and Support: Provide training and support to end-users 6. Creation of comprehensive documentation and training materials. - Strong communication and documentation Provision of training and support to end-users and stakeholders. - Experience providing training and support
specialist, assisting all round with upgrading, training and driving new technology for the business, ensuring all LHM divisions Ability to provide specific training to end users Review business requirements and
operating solutions focusing on strategic sectors/services. Manage a team of Solutions coordinators, project quality Guide operations through the testing and training of new systems. Utilise relevant Project Management drive and energy and an overriding commitment to service delivery. Good at planning and organizing. MS Excel