We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to data entry skills Proficient in English 2 years' experience in a service desk role Ability to effectively coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
/>Job Title: Automated Tester with API Experience
Employment Type: 6 Months
automation.
BACKGROUND AND EXPERIENCE REQUIRED:
but are not limited to: Must have 8 years of experience as an all-round BA (data, process, systems and financial services experience as a Business Analyst specifically in Banking. Must have experience as a Business mechanism Must know how to calculate FX products Experience in various project methods and principles (Agile Qualification: Matric University Qualification, Certificate or Diploma, aligned to relevant experience - Relevant tertiary institution. Skills: Formal or practical experience in the BABOK Multiple process notations Business
documentation and handover to maintenance / call centre and accepting handover from presales for new 2 years' experience in a voice engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications certifications and experience Solid networking knowledge - installation, configuration, and maintenance of and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding of networking
you’ll do:
company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their commercial experience with a Data Center Infrastructure skill set. At least 2 years' experience in BMS or 5 years' Design and Consulting experience with preferably Data Centre Infrastructure and ICT environment some of the in- solution offerings. Industry experience and certification preferably and certifications Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma Engineer) (Current to within 18 months) 3 years' experience with exposure to IT systems in an environment
Conduct courtesy calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical