The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining matrix. Maintain oversight and control over all Helpdesk staff in relation to service levels and functional Responsible for delivering a particular service support within the agreed service levels, and owns all timeously and in line with SLA and OLA. Customer Support Answer, evaluate, and prioritize incoming telephone
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT Help
be:
with security protocols.
technical support role.
Key Responsibilities:
Duties & Responsibilities
The candidate should have at least 5 years experience in :
Reference: JHB000957-DS-5 Role: Snr Network Support Engineer (Level 3) Location: Illovo, Johannesburg ISP is looking for an experienced Snr Network Support Engineer to join their dynamic team. It is a busy resolution to completion. Technical Support: Provide expert-level technical support and troubleshooting assistance client sites and participation in after-hours support and on-call rotations as needed Qualifications:
hospitality sector is seeking a Business Application Support professional. In this role, you will be tasked responsibility. You will collaborate with and provide support to all business units within the client's company application support allows you to deeper analysis of application usage data, helping support professionals years of experience in a Business Application Support role. · Minimum 1 year of experience with technology step by applying for the Business Application Support position. Access the application link at www.codematch