the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
plus
research design and techniques (5 years) (essential) Experience working for a Research House/Market-research (essential) Experience/working knowledge of BI or dashboarding tool (advantageous) Qualitative experience (advantageous) (advantageous) Strong design experience including surveys and reporting (essential) Sampling methods and and/or use of R/SAS/SPSS experience (advantageous) An understanding and experience in project management principles (essential) Experience in the field of Customer Experience (CX) or Employee Experience (EX)(advantageous)
research design and techniques (5 years) (essential) Experience working for a Research House/Market-research (essential) Experience/working knowledge of BI or dashboarding tool (advantageous) Qualitative experience (advantageous) (advantageous) Strong design experience including surveys and reporting (essential) Sampling methods and and/or use of R/SAS/SPSS experience (advantageous) An understanding and experience in project management principles (essential) Experience in the field of Customer Experience (CX) or Employee Experience (EX)(advantageous)
9;s degree in Computer Science, Information Technology, or a related field (Master's degree preferred)
working experience, with a Degree.
working experience, with a Degree.
8+ years of solid and relevant working experience, with a Degree.
Science, B.Com Informatics degree or advanced degree