step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical
project timelines, budgets, and quality standards. Attending to installations and service requests within agreed remotely to help set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner project timelines, budgets, and quality standards. Attending to installations and service requests within agreed remotely to help set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner
root cause, resolution and continuous improvement Attend incident meetings and provide feedback on the tickets categories changes to request changes to rules. Attend Client Operations Operational Meeting and provide provider/funder queries and to perform successful monitoring. Attend Incident Meetings and provide feedback on all incidents Departmental and Company Policies and Procedures. Attend all departmental meetings to stay up-to-date with
root cause, resolution and continuous improvement Attend incident meetings and provide feedback on the tickets categories changes to request changes to rules. Attend Client Operations Operational Meeting and provide provider/funder queries and to perform successful monitoring. Attend Incident Meetings and provide feedback on all incidents Departmental and Company Policies and Procedures. Attend all departmental meetings to stay up-to-date with
progress. To monitor roll-out and go-live and to attend to any support issues and enhancements identified solutions To monitor roll-out and go-live and to attend to any support issues and enhancements identified
project timelines, budgets, and quality standards. Attending to installations and service requests within agreed remotely to help set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner
area activities and of any significant problems. Attends and participates in meetings. Assumes responsibility responsibility for related duties as required or assigned Attends all product related training and certification
with Project Assurance and internal audit
PoE-based solutions such as IP Cameras and IP Phones. Attend to training and pass necessary certifications.