documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
meeting and exceeding client expectations and Nedbank standards. Improving time to market.
meeting and exceeding client expectations and Nedbank standards. Improving time to market. Provide agreed culture of transformation by participating in Nedbank culture building initiatives, business strategy ensuring direct reports understand and support Nedbank's vision, values and strategy. Manage performance
Management Team, Merchants Department, Impacted Call Centre Agents.
meeting and exceeding client expectations and Nedbank standards. Improving time to market. Provide agreed culture of transformation by participating in Nedbank culture building initiatives, business strategy ensuring direct reports understand and support Nedbank's vision, values and strategy. Manage performance meeting and exceeding client expectations and Nedbank standards. Improving time to market. Provide agreed culture of transformation by participating in Nedbank culture building initiatives, business strategy
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
type="disc">
and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and