This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join objectives in tandem with Risk, Client Support, Information Technology and CAMS across agreed, defined service strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International and national
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join objectives in tandem with Risk, Client Support, Information Technology and CAMS across agreed, defined service strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International and national
in Westville Durban. Job Purpose: Supervises information technology (IT) support staff; oversees computer computer system and software maintenance and repair; assists with computer equipment purchasing and installation; staff, including education, training, and call centre specialists. ● Advises human resources on staffing
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users readily available to provide rapid technical assistance, as each shift operates on an 8-hour basis. Utilize Experience with Agile software development and call centre/logistics environments. Excellent communication
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established KZN. MUST HAVE: B Degree - Computer Science / Information Systems or related 5 years experience in leading learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
IT Support Tech, City Centre, Durban City. Company Name: Almex Transport Solutions. We are looking for
communicator. Able to communicate technical information to Non-technical people. Level of Authority Strong technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations
3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security blocks
3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security blocks
will help discover the information hidden in vast amounts of data and assist in decision making. The successful candidate will turn data into information, information into insights and insights into business analyse and disseminate significant amounts of information with attention to detail and accuracy. Experience