We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful data entry skills Proficient in English 2 years' experience in a service desk role Ability to effectively coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
desktop support experience is an advantage.
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements desktop support experience is an advantage. 2 year previous IT Service Desk experience Excellent data analytical and troubleshooting skills Previous experience with a Service Desk Application Must show a good requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during knowledge & experience advantageous Required Minimum Work Experience Min 12-18 Months experience in a Technical network monitoring concepts and management tools. Experience of network monitoring tools and protocols (MRTG (MRTG, NAGIOS, TMS, CMS, Wireshark etc.). Experience of analysing system and network performance using
/>SAP SD Certification
SKILLS REQUIREMENTS: SAP SD Certification Solid experience in SAP SD Vehicle Management System (VMS) is ADVANTAGEOUS SKILLS REQUIREMENTS: SAP S4HANA experience Experience with Vehicle Management System (VMS) ABAP QUALIFICATIONS/EXPERIENCE REQUIRED: - IT Degree and/or relevant qualifications OR 10 years of experience ROLE AND support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Server).
5 years' experience in a similar role IT Degree must have Very good C# development experience Experience related roles in the financial services industry Experience in CRM and client portal solutions, as well as Apple development Agile / Scrum experience PHP Development Experience Understanding of the software development development process experience of wealth management and adviser value proposition requirement Please email email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
Contract until December 2026 EXPERIENCE: 8 Years related working experience. COMMENCEMENT: As soon as possible support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional QUALIFICATIONS/EXPERIENCE IT Degree and/or relevant qualifications / 10 years of experience ESSENTIAL SKILLS SKILLS SAP SD Certification SAP SD Solid experience Vehicle Management System (VMS) added advantage. MM
Development Documentation
- FICO / GL Project Experience
- SAP GTS / Customs Process Knowledge
Qualifications/Experience Required:
- 4-6 years of experience
Role and
- Engage with clients through meetings, calls, and emails.
- Issue Handling:
calls.
- Change Management: