their qualifications (degrees/ diplomas) for an in-service training in the various occupations mentioned below: Ms Office) Strong administration skills Client Service orientation Ability to work in and as part of a
FICO / GL Project Experience
- SAP GTS / Customs Process Knowledge
- SAP FI
- SAP CO
At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
– Gauteng The Design Engineer interfaces with customers and identifies their needs. The Design Engineer Engineer will then work with various departments from the client’s network engineers, support and operations to ensure a plan is in motion to improve the customer’s experience. The Design Engineer seeks to balance to customer experience Establish a framework for necessary contributions from various departments and implementation of engineering initiatives Assist other department engineers in creating practical demonstrations
measures as established and set for the Operations Department while Serving as the company's representative objectives. Contributor into the development of the Departments Operations Strategy and into supporting organizational improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery Managers and present the solutions to our business customers. Contribute to Product development and complex
delivery from the team, strengthen and advises customers and the Engineering team on the security systems' maturity and resilience posture for protecting customer s and Phakamo s digital assets. Key Objectives: two-factor authentication. Collaborate with other departments to ensure that security is considered in every company's operations from product development to customer service. Keep abreast of new security threats and their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual
identifying and managing risks arising from own department.
identifying and managing risks arising from own department. Support standardised delivery processes. Improve improving teame results. Deliver best practice services, and meet and exceed client expectations in support business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations actions through building trust and respect by department members, direct reports and managers. Ensure year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client
resolved within Service Target. Assist First Line Support ITSM and relevant departments when required, best practices for Service Support and Service Delivery. Maintaining an effective Service Level Management and Implement Service Request Management. Enable the IT customers to define offered services, publish those those services in a service catalogue. Foundation Data. Business Time Segments. Configure Assignments Configurations. Service Level Management: Service level management Incident Management. Service level management
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple