external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all knowledge sharing sharing sessions. · Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr developers to continually Monitor and ensure that all support calls are attended to and that all tickets are resolved within the the SLA. • P1 & P2 issues need to be attended to if and when required (including after hours) • Ensure
step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical
area activities and of any significant problems. Attends and participates in meetings. Assumes responsibility responsibility for related duties as required or assigned Attends all product related training and certification
process and adhere to Agile Methodology.
development/design process and adhere to Agile Methodology. Attend all team meetings and utilize the Agile Tool Chain
meetings, conduct C- level meetings/presentations, attend industry events, and provide post-sales guidance Troubleshooting technical queries from partners Attending to technical queries via email Logging support architecture, and best practices. Physical Requirements: Attending partner meetings (in-person) Ability to work from
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint
Agile ceremonies Deployments/ Releases Required to attend to operational incidents when required as well
issues Software migration and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new