possible ROLE: IT experience delivering operations support services Strong analytical and problem-solving a high attention to detail Provide Production Support (IT) for all GROUP Plants Be the telephone call shifts as part of a team providing 24 x 7 x 365 support Important: A clear criminal record is required
with security protocols.
lookout for a highly motivated and skilled IT Support Specialist to join their team in Midrand, Gauteng securely. This role involves providing technical support and training to staff (both in person and remotely) and comply with security protocols. Provide user support and training as required. Manage and update the software is licensed and updated. Provide user support and training. Networking: Manage networks across Tertiary IT hardware and software support qualification preferred. IT support experience is essential. Inquisitive
request, and queries. Provide assistance with any support and administration duties required by Technicians Technicians and customers. Providing technical support to clients via email and telephone. Daily report on returns with customers. Provide support to technicians and any administration or support requests. Maintain good
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
manuals
Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and Multinational systems. General Provide general customer support, either telephonic or at the front desk. Always Experience: Matric CompTIA A N Min of 3 years' helpdesk technical experience Skills and Knowledge: Good
farm
Provide 1st & 2nd line technical support to users nationally
Oversee back-office administration
Remote Support:
Provide support to all users in the Group, be it physical or remote support
Mobile Device Support:
Support hand held and tablet devices on wireless
wireless network
Configure and support hand held devices for e-mail delivery
Mail for Office 365
Support levels:
Share 1st line support with IT Administrator
Handle
Enterprise, deliver fit for purpose data products, and support data initiatives. In addition, Data Engineers enhance self-service, API and solutions around big data that support the Bank's strategy to become a data driven day-to-day maintenance of data pipelines, providing support to the data squads including performing data related profiling, data cleaning, data configurations, data support, data validation, data quality assurance) in a ingestion and supporting Data Engineers in their Epics.
SKILLS: