Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries
operation
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
Calling all Azure Security Gurus Do you have a passion for securing cloud infrastructure and a proven
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
/>- Interaction with clients through meetings, calls, and emails
- Handling Tickets and Tasks with
the analysis and resolution of Production Support calls
- Raising Change Requests (CRs) and writing